Refund Policy

This policy explains the terms and procedure for refunds on paid UpLeads subscriptions. By subscribing, you agree to this policy.

1. Refund window

You may request a refund within 7 (seven) calendar days of your initial payment for the first purchase of a plan. After this window ends, payments are non-refundable.

2. Eligibility

• The request is made within the 7-day window above.
• Refunds apply to the first purchase of a plan, not to subsequent automatic renewals.
• A refund may be declined where there is evidence of abuse, a violation of our Terms & Conditions, or unreasonable use of the Service.

3. Non-refundable items

• Automatic renewal payments once the new billing period has begun.
• Requests made after the 7-day window.
• Fees charged by third-party payment providers, if any.

4. How to request a refund

1. Email support@upleads.app with the subject “Refund Request”.
2. Include your account email, the payment date, and the reason for your request.
3. Our team will review the request and reply within 3 business days.

5. Processing and timing

If approved, the refund will be issued to the same payment method used for the purchase. Refunds typically take up to 14 business days, depending on your payment provider and bank.

6. Canceling a subscription

Canceling your subscription stops billing for the next period but does not automatically refund the current period. You may continue using the Service until the end of the period you have already paid for.

7. Contact

Questions about refunds? Reach us at support@upleads.app or via our Contact page.